ECM for retail

With Doxis our processes are much faster than before and we can respond to customers and suppliers quicker than ever.

Ingo Köster, Head of IT Application Management, Westfalen Group

Whether shopping online or in brick-and-mortar stores, customers today expect fast, expert service. Without it, they are quick to turn to competitors. With Doxis you keep customers fully informed about the status of their orders and deliveries at all times — via digital services, for instance. You digitally manage and work on all documents relating to customers, goods, staff and suppliers, and automate relevant processes both within and across any number of sites and stores. Product quality is seamlessly documented with Doxis and customer data stays verifiably protected. The result: Products and services that appeal to customers and boost revenue.

Our goal was to shorten the invoice processing time and to have a more efficient and audit-proof structure. We achieved this thanks to SER. A real win for the company and, most of all, for the employees.

Gundolf Hallmann, Area Manager of Finance and Accounting, bofrost* Dienstleistungs GmbH & Co. KG

Is your customer data correctly protected? Do you comply with health and safety, storage, and hygiene regulations? Doxis documents that all sites have been informed about and conform to the relevant requirements. You archive all proof of compliance in an audit-proof way — the numerous Doxis certifications are testimony to this.

• Protect customer data in accordance with the EU GDPR
• Document your product and supplier quality
• Archive documents and logs in line with audit requirements